Power Tools 1993 November

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Retai∞ Industr∙ Marketing/H╨ OpenSTOR┼ Presentatioε Novembe≥ 199░ ¡ Retai∞ ì Industr∙ Marketinτ Custome≥ Presentatioε fo≥ HP'≤ Opeε System≤ baseΣ storσ ì automatioε solutioε fo≥ largσ retai∞ chains« Thi≤ presentatioε introduceΣ H╨ ì OpenSTOR┼ t∩ thσ retai∞ industr∙ a⌠ thσ 199░ Riscoε conference« ReviseΣ 06/92« ì Introduction Slide ******** OS01.GAL ******** ..picturea:\os01.gal,65535,49151,1,43,13, Purpose: ¬ T∩ se⌠ thσ stagσ fo≥ thσ presentatioε oµ HP'≤ storσ automatioε strateg∙ ì áááááábased on Open Systems: HP OpenSTORE .PA The State of Retailing Today ******** OS02.GAL ******** ..picturea:\os02.gal,65535,49151,1,43,13, Purpose: * To discuss key issues facing retailers in '90s * To provide credibility re: our understanding of retail issues Note: Optional slide if time is limited or highly technical audience Key Points: ¬ CharacterizeΣ b∙ aε over-storeΣ marke⌠ wherσ therσ i≤ morσ similarit∙ iε ì ááááááretail formats among competitors than meaningful differentiation. ¬ Custome≥ service¼ whicΦ i≤ onσ wa∙ oµ meaningfull∙ differentiatinτ ì ááááááyourself in this market, has received poor or little attention. ¬ A≤ ß resul⌠ therσ i≤ ß wideninτ performancσ ga≡ betweeε thosσ retailer≤ ì áááááátha⌠ havσ dominan⌠ and/o≥ growinτ marke⌠ sharσ anΣ thosσ tha⌠ arσ losinτ ì ááááááground. Accordinτ t∩ Managemen⌠ Horizon≤ iε thei≥ Retailinτ 200░ Report¼ b∙ thσ enΣ oµ ì thi≤ decade¼ morσ thaε halµ oµ today'≤ retailer≤ wil∞ bσ ou⌠ oµ business« "Ho≈ ì caε storσ automatioε hel≡ addres≤ custome≥ servicσ anΣ othe≥ area≤ oµ thσ ì busines≤ s∩ a≤ t∩ builΣ competitivσ advantagσ anΣ ensurσ viabilit∙ beyonΣ thσ ì end of this decade?" That is the issue today. .PA Why Store Automation: ******** OS03.GAL ******** ..picturea:\os03.gal,65535,49151,1,43,13, Purpose: * To describe the purpose of store automation * To establish credibility Key Points: Business purpose of store automation: * Maximizing each stores performance. * Optimizing operating expenses. * Increasing same store sales. .PA Expanding Role of Technology in Retail ******** OS04.GAL ******** ..picturea:\os04.gal,65535,49151,1,43,13, Optional if time is limited or audience is highly technical Purpose: * To provide a historical perspective * To demonstrate retail knowledge Key Points: ¬ Iε thσ '80≤ majo≥ stride≤ werσ madσ iε cos⌠ anΣ operatinτ efficiencie≤ ì ááááááthrougΦ scanninτ technolog∙ applieΣ botΦ a⌠ thσ front-end/check-ou⌠ anΣ ì ááááááback-end of the store receiving merchandise. ¬ Iε thσ '90s¼ ne≈ marketinτ anΣ sellinτ system≤ wil∞ hel≡ t∩ improvσ ì áááááácustomer service and build store loyalty. ¬ Thσ surfacσ i≤ jus⌠ beinτ scratcheΣ witΦ respec⌠ t∩ ho≈ workstatioε ì áááááátechnology can bring those capabilities to the customer. ááááááááááááSome examples include: áááááááááááá* frequent shopper programs áááááááááááá* customer assisted shopping, such as ááááááááááááááááááa) portable point-of-sale systems based on broad áááááááááááááááááááááspectrum radio frequency technology which will allow áááááááááááááááááááááthe salesperson to walk the selling floor with áááááááááááááááááááááaccess to information about a customer's previous ááááááááááááááááááááápurchases and hence provide customized support, and ááááááááááááááááááb) customer workstations that help educate shoppers ááááááááááááááááááááásuch as pharmacy kiosks, and assist in merchandise áááááááááááááááááááááselection such as kitchen/deck design found in home áááááááááááááááááááááimprovement centers. .PA Conventional Approach to Store Automation ******** OS05.GAL ******** ..picturea:\os05.gal,65535,49151,1,43,13, Purpose: * To provide a retail historical perspective * To establish credibility Key Points: Historically, there are four ways that store automation has been approached: ¬ ThrougΦ ß proprietar∙ mainframe-baseΣ applicatioε wherσ thσ processinτ ì ááááááoccur≤ a⌠ ß remotσ locatioε ¡ typicall∙ bacδ a⌠ thσ homσ officσ ¡ witΦ ì ááááááremote terminal connectivity or access at the store level. (upper left) ¬ ThrougΦ PC-baseΣ application≤ wherσ ß singlσ applicatioε i≤ automateΣ ì áááááásuch as pharmacy or video rental. (lower left) ¬ ThrougΦ point-of-salσ system≤ ¡ ver∙ commoε toda∙ anΣ increasingl∙ morσ ì áááááásophisticated. (upper right) ¬ AnΣ througΦ proprietary¼ minicomputer-baseΣ application≤ tha⌠ providσ ì áááááálocal processing of multiple applications. (lower right) Mos⌠ retailer≤ havσ somσ combinatioε oµ thesσ fou≥ and¼ iε somσ cases¼ al∞ fou≥ ì are used in combination. The major drawbacks to these approaches are: 1« The∙ arσ baseΣ oε proprietar∙ system≤ whicΦ offe≥ limiteΣ flexibilit∙ t∩ ì ááááááámigrate applications to new technologies. 2« Thi≤ environmen⌠ i≤ extremel∙ difficul⌠ t∩ integrate« Iε effect¼ wha⌠ ì áááááááexist≤ arσ non-integrateΣ island≤ oµ automation« Thσ abilit∙ t∩ ì ááááááácollectivel∙ usσ thesσ system≤ t∩ achievσ thσ overal∞ busines≤ purposσ ì áááááááof the store is severely limited. .PA Ten Key Business Requirements for Store Automation in the '90s ******** OS06.GAL ******** ..picturea:\os06.gal,65535,49151,1,43,13, Purpose: * To educate the customer about Open Systems. * If the customer is OK on Open Systems, briefly review these points. Special Note: Thesσ ke∙ busines≤ requirement≤ havσ beeε compileΣ froφ man∙ custome≥ ì interviews« Usσ thesσ point≤ t∩ elici⌠ ß discussioε oµ thei≥ priorities¼ ì critical success factors, etc. Key Points: Thσ busines≤ requirement≤ fo≥ storσ automatioε iε thσ '90≤ contras⌠ sharpl∙ ì witΦ thσ conventiona∞ approache≤ wσ jus⌠ examined« AnΣ the∙ reall∙ fal∞ int∩ ì three categories: * Business requirements * Technical requirements * People-related requirements Thσ ke∙ requirement≤ fo≥ storσ automatioε tha⌠ we'vσ compileΣ froφ man∙ oµ ou≥ ì customers are: 1« Aε environmen⌠ baseΣ oε standards-baseΣ computinτ ¡ no⌠ oε proprietar∙ ì ááááááásystems. 2« ┴ strateg∙ fo≥ gettinτ t∩ aε opeε environment« Fo≥ companie≤ tha⌠ havσ ì áááááááalread∙ madσ ß sizeablσ investmen⌠ iε proprietar∙ systems¼ ß wa∙ t∩ ì ááááááámigratσ thosσ existinτ application≤ t∩ aε opeε environmen⌠ i≤ critical« ì ááááááá┴ futurσ migratioε patΦ t∩ ne≈ successivσ generation≤ oµ technolog∙ iε ß ì ááááááánon-disruptive and cos t-effective manner is also extremely important. 3« Thσ abilit∙ t∩ providσ integratioε botΦ withiε thσ store¼ a≤ wel∞ a≤ ì áááááááenterprise wide. 4« Thσ abilit∙ t∩ easil∙ anΣ cost-effectivel∙ integratσ application≤ ì ááááááásourced from multiple vendors. .PA 5« Cos⌠ oµ ownershi≡ anΣ pricσ performancσ havσ alway≤ been¼ anΣ wil∞ ì ááááááácontinuσ t∩ be¼ ke∙ busines≤ issues« Toda∙ especially¼ iε thσ UNI╪ ì áááááááenvironment¼ unprecedenteΣ price/performancσ point≤ havσ beeε reacheΣ ì áááááááand that is continuing. ááááááá¬ Cos⌠ oµ ownershi≡ i≤ beinτ measureΣ iε differen⌠ ways« No⌠ onl∙ ì áááááááááááthσ cos⌠ oµ thσ systeφ mus⌠ bσ ß consideration¼ bu⌠ als∩ thσ cos⌠ ì áááááááááááoµ expandinτ thσ platforφ t∩ aΣ equatel∙ suppor⌠ ß growinτ ì áááááááááááapplication suite. 6« Superio≥ platforφ qualit∙ anΣ highl∙ availablσ system≤ arσ key« A≤ morσ ì áááááááapplication≤ arσ placeΣ a⌠ thσ storσ level¼ storσ system≤ arσ goinτ t∩ ì áááááááhavσ t∩ shoulde≥ aε increasinτ burdeε anΣ thσ abilit∙ oµ thosσ system≤ ì áááááááto support 99.9 percent uptime needs to be there. 7« Thσ abilit∙ t∩ havσ ß powerful¼ ye⌠ intuitivσ interfacσ tha⌠ facilitate≤ ì áááááááthσ learning/traininτ proces≤ anΣ a⌠ firs⌠ glancσ make≤ i⌠ eas∙ t∩ usσ ì áááááááthesσ ne≈ tool≤ anΣ application≤ i≤ oµ critica∞ importance« Whereve≥ ì ááááááátechnolog∙ i≤ implemented¼ sensitivit∙ t∩ thσ user≤ abilitie≤ anΣ need≤ ì áááááááis critical. 8« Havinτ ß breadtΦ oµ store-specifiπ application≤ availablσ i≤ important« ì áááááááStore-specifiπ solution≤ improvσ responsivenes≤ anΣ hel≡ t∩ achievσ ì ááááááástore automation more cost effectively. 9« WitΦ hundred≤ oµ geographicall∙ disperseΣ stores¼ extensivσ suppor⌠ ì ááááááácapability is critical. 10« ┴ truσ implementatioε partnershi≡ i≤ needeΣ t∩ managσ large-scalσ storσ ì áááááááimplementation complexity. .PA HP OpenSTORE: A comprehensive store automation solution ******** OS07.GAL ******** ..picturea:\os07.gal,65535,49151,1,43,13, Purpose: * To describe and set the stage for what HP OpenSTORE is all about Key Points: ¬ H╨ OpenSTOR┼ i≤ baseΣ oε opeε systems¼ no⌠ proprietar∙ systems¼ anΣ i⌠ ì ááááááis comprehensive in its scope. ¬ Al∞ oµ thσ busines≤ requirement≤ tha⌠ werσ jus⌠ mentioneΣ neeΣ t∩ bσ ì ááááááaddressed by a store automation solution. * Retailers are beginning to recognize the benefits of Open Systems. .PA Why Open Systems? ******** OS08.GAL ******** ..picturea:\os08.gal,65535,49151,1,43,13, Optional if further Open Systems information is unnecessary. Purpose: * To build up credibility in open systems Key Points: ¬ N∩ onσ vendo≥ caε adequatel∙ addres≤ al∞ oµ you≥ automatioε requirements« ì ááááááNo≥ woulΣ yo⌡ eveε wan⌠ t∩ usσ jus⌠ onσ vendo≥ fo≥ ß variet∙ oµ busines≤ ì ááááááreasons. ¬ Opeε system≤ mean≤ ß vendor-neutra∞ corσ wherσ softwarσ portabilit∙ i≤ ì áááááásupported across multiple vendors and platforms. ¬ Opeε system≤ provide≤ unprecedenteΣ investmen⌠ protectioε a≤ i⌠ offer≤ ß ì áááááápatΦ t∩ futurσ generation≤ oµ technolog∙ anΣ ß widσ breadtΦ oµ platforφ ì ááááááscalability from the PC to the mainframe. ¬ Man∙ vendor≤ offe≥ a⌠ leas⌠ somσ leve∞ oµ UNIX-baseΣ computing« ì ááááááTherefore¼ competitivσ pressure≤ forcσ bette≥ price/performancσ relativσ ì ááááááto proprietary systems. * Open systems offer a lot of value. .PA HP OpenSTORE; Cast of Characters ******** OS09.GAL ******** ..picturea:\os09.gal,65535,49151,1,43,13, This slide can be used either before or after Slide 10. Purpose: * To describe the devices typical in a store environment Key Points: Servers: ¬ Maiε applicatioε server¼ sometimeΣ referreΣ t∩ a≤ thσ maiε in-storσ ì ááááááprocessor. ¬ Secondar∙ applicatioε serve≥ ma∙ bσ required¼ dependinτ oε thσ ì ááááááapplication≤ installeΣ a⌠ thσ storσ level¼ anΣ thσ sizσ anΣ forma⌠ oµ thσ ì áááááástore. Workstation: ¬ Storσ manage≥ workstation║ ┴ workstatioε tha⌠ woulΣ suppor⌠ EI╙ ì ááááááworkbench-type applications. ¬ Merchandisσ manage≥ workstation║ ┴ workstatioε useΣ eithe≥ a⌠ thσ storσ ì ááááááor corporate level to support buyer/merchandiser applications. ¬ Custome≥ servicσ workstation║ ┴ workstatioε useΣ fo≥ workstation-baseΣ ì áááááásystem≤ tha⌠ ma∙ neeΣ t∩ ruε independen⌠ oµ thσ in-storσ processor« ì ááááááExample≤ oµ thi≤ arσ custome≥ desigε planning¼ gif⌠ registry¼ pharmacy¼ ì áááááávideo rental, photo processing. (Devices are self-explanatory) .PA HP OpenSTORE; Architecture ******** OS10.GAL ******** ..picturea:\os10.gal,65535,49151,1,43,13, Purpose: ¬ T∩ providσ ß roaΣ map¼ ß vision¼ oµ thσ potentia∞ fo≥ in¡ storσ ì ááááááprocessing« No⌠ al∞ oµ thσ function≤ anΣ application≤ depicteΣ herσ ì ááááááwill necessarily apply to your customer. Key Points: ¬ H╨ OpenSTOR┼ represent≤ ß ne≈ paradigφ iε storσ computing« A⌠ it≤ ì áááááácorσ i≤ aε integrateΣ storσ networδ oµ multiplσ servers¼ workstations¼ ì ááááááanΣ point-of-salσ terminals¼ witΦ connectivit∙ througΦ ß singlσ gatewa∙ ì ááááááout of the store. ¬ Morσ thaε jus⌠ anothe≥ distributeΣ computinτ environment¼ H╨ OpenSTOR┼ ì ááááááembraces client/server computing. Servers include: * a main application server and in some cases, * specialty servers. ¬ Thσ maiε applicatioε server¼ traditionall∙ referreΣ t∩ iε ß generiπ sensσ ì ááááááas an in-store processor, has evolved considerably in its function. The main server: * Provides traditional application processing function. * Provides radio interface to portable devices. * Acts as the network gateway. * Provides network-wide administration. ¬ Provide≤ suppor⌠ fo≥ critica∞ application≤ tha⌠ mus⌠ bσ isolateΣ froφ ì áááááámucΦ oµ thσ administrativσ processinτ tha⌠ take≤ placσ oε thσ maiε ì ááááááapplicatioε server¼ anΣ als∩ froφ thσ point-of-salσ server≤ tha⌠ providσ ì ááááááprice look-up and transaction logging. Whilσ server≤ arσ no⌠ ne≈ t∩ thσ storσ environment¼ thei≥ interoperabilit∙ ì certainly is. Examples of this are video rental and pharmacy. Workstations: ¬ ┴ mucΦ newe≥ additioε t∩ thσ storσ environmen⌠ i≤ workstations« ì ááááááWorkstations are being implemented in 3 ways. áááááá1« T∩ suppor⌠ storσ managemen⌠ function≤ sucΦ a≤ ß storσ manage≥ ì ááááááááááworkbencΦ wherσ thσ analytica∞ tool≤ exis⌠ t∩ hel≡ storσ managemen⌠ ì ááááááááááexamine metrics reflecting store performance. áááááá2« T∩ suppor⌠ movemen⌠ oµ thσ suppl∙ sidσ function≤ dowε t∩ thσ storσ ì áááááááááálevel╗ merchandisinτ workstation≤ suppor⌠ storσ leve∞ merchandisσ ì áááááááááámanagers. áááááá3« T∩ addres≤ thσ servicσ issue≤ anΣ t∩ providσ thσ deliver∙ vehiclσ t∩ ì ááááááááááimplemen⌠ ne≈ marketinτ anΣ sellinτ program≤ witΦ custome≥ ì ááááááááááworkstations« ì Thi≤ i≤ wherσ client/serve≥ computinτ woulΣ bσ implementeΣ ¡ ¡ a⌠ thσ storσ ì leve∞ -¡ Wherσ yo⌡ havσ application≤ tha⌠ arσ beinτ processeΣ botΦ iε ß ì diskles≤ workstation¼ perhap≤ witΦ ß touchscreeε interface¼ a≤ wel∞ a≤ beinτ ì processeΣ a⌠ thσ serve≥ level« Thσ application≤ runninτ oε thesσ workstation≤ ì havσ acces≤ t∩ resource≤ anΣ informatioε regardles≤ oµ wherσ oε thσ networδ i⌠ ì is. .PA HP OpenSTORE; Open Systems Architecture ******** OS11.GAL ******** ..picturea:\os11.gal,65535,49151,1,43,13, Purpose║ ì ¬ T∩ providσ ß graphica∞ illustratioε oµ ho≈ "piece≤ oµ thσ puzzleó oµ ì áááááástore automation actually fit together Key Points: * The pieces in blue (bold text) are what HP provides. ¬ Thσ piece≤ iε blacδ (italiπ text⌐ arσ wha⌠ ou≥ H╨ OpenSTOR┼ partner≤ ì ááááááprovide. .PA UNIX Requirements for Store Automation ******** OS12.GAL ******** ..picturea:\os12.gal,65535,49151,1,43,13, Purpose: ¬ T∩ providσ additiona∞ emphasi≤ oε UNIX¼ iµ thσ presentatioε i≤ t∩ ß morσ ì áááááátechnical audience Key Points: * UNIX did not start as a commercial operating system. ¬ UNI╪ gre≈ ou⌠ oµ thσ technica∞ world¼ mostl∙ iε ß workstatioε ì ááááááenvironment. ¬ T∩ makσ UNI╪ worδ iε thσ commercia∞ environment¼ anΣ certainl∙ iε thσ ì áááááástorσ environmen⌠ tha⌠ represent≤ somσ ver∙ demandinτ capabilitie≤ fo≥ ì áááááácommercial processing, three key questions need to be addressed by UNIX. The three questions are: 1. Can I run my business on this platform? áááááááThi≤ require≤ ß UNI╪ platforφ tha⌠ offer≤ outstandinτ ì áááááááquality/reliability¼ datß integrity¼ security¼ anΣ systeφ availabilit∙ ì áááááááfound in commercial systems. 2« Doe≤ thσ hardwarσ platforφ offe≥ sufficien⌠ performance┐ No⌠ jus⌠ iε ì áááááááterm≤ oµ ra≈ MIP≤ a⌠ thσ chi≡ level¼ bu⌠ ha≤ i⌠ beeε optimizeΣ fo≥ thσ ì ááááááácommercial transaction environment? 3. Does this hardware platform deliver the necessary tools and solutions? ááááááááááááDoes it provide: áááááááááááá* the data center environment áááááááááááá* the system & network administration áááááááááááá* the CASE environments áááááááááááááááááááááááááááááááááááá...that you need? .PA HP OpenSTORE; Architecture/Technology Layer ******** OS13.GAL ******** ..picturea:\os13.gal,65535,49151,1,43,13, Purpose: * To introduce the 1st layer of HP OpenSTORE, the technology layer Key Points: ¬ Thσ foundatioε oµ thσ H╨ OpenSTOR┼ architecturσ i≤ HP'≤ broaΣ famil∙ oµ ì ááááááUNIX computers and products. .PA HP OpenSTORE; Technology Layer - Store Server Platforms ******** OS14.GAL ******** ..picturea:\os14.gal,65535,49151,1,43,13, Purpose: * To describe and illustrate HP's broad family of UNIX products * To illustrate how HP can provide a server for every need & size of store Note: ¬ Bσ surσ tha⌠ yo⌡ caε explaiε RIS├ anΣ CIS├ iε clea≥ term≤ tha⌠ describσ ì ááááááthe benefits of each. Key Points: Platform requirements for store automation include: 1« Beinτ ablσ t∩ choosσ thσ righ⌠ price/performancσ platforφ t∩ mee⌠ tha⌠ ì áááááááspecific set of applications and 2« Thσ abilit∙ t∩ cos⌠ effectivel∙ expanΣ platform≤ a≤ busines≤ demand≤ ì ááááááádictate is crucial for store automation. Broad Range of Systems ¬ H╨ offer≤ thσ broades⌠ rangσ oµ UNI╪ in-storσ system≤ platform≤ iε thσ ì ááááááindustr∙ today« Froφ point-of-salσ server≤ oε thσ lo≈ enΣ t∩ ver∙ ì áááááálarge-forma⌠ storσ server≤ suitablσ fo≥ hypermarke⌠ retailer≤ oε thσ higΦ ì ááááááend¼ H╨ storσ system≤ mee⌠ thσ need≤ oµ small-forma⌠ anΣ large¡ forma⌠ ì áááááástores. áááááá¬ Iε betweeε thosσ tw∩ extremσ point≤ arσ smal∞ format/departmenta∞ ì áááááááááservers appropriate for convenience stores and fast-food chains. áááááá¬ Smal∞ server≤ caε als∩ ac⌠ a≤ pharmac∙ o≥ vide∩ renta∞ server≤ fo≥ ì ááááááááálarger stores. ¬ Thσ large-forma⌠ storσ environment¼ whethe≥ homσ improvemen⌠ centers¼ ì áááááágrocer∙ stores¼ mas≤ merchandisers¼ o≥ warehousσ membershi≡ club≤ ha≤ ß ì áááááádifferent set of price/performance requirements. áááááá¬ Thσ ke∙ i≤ tha⌠ yo⌡ caε star⌠ witΦ ß storσ serve≥ anΣ gro≈ a⌠ ß pacσ ì ááááááááádictateΣ b∙ you≥ applicatioε requirement≤ ove≥ man∙ year≤ t∩ ß systeφ ì áááááááááwitΦ ß simplσ boarΣ upgradσ tha⌠ arσ objec⌠ codσ compatiblσ anΣ non¡ ì ááááááááádisruptivσ t∩ storσ operations¼ offerinτ tremendou≤ investmen⌠ ì áááááááááprotection« Thi≤ i≤ extremel∙ importan⌠ becausσ i⌠ i≤ onσ thinτ t∩ ì áááááááááinstal∞ 30░ o≥ morσ system≤ anΣ i⌠ i≤ anothe≥ thinτ t∩ havσ t∩ g∩ bacδ ì ááááááááásomσ year≤ late≥ anΣ havσ t∩ upgradσ ever∙ onσ oµ thosσ storσ systems« ì .PA ¬ H╨ provide≤ end-to-enΣ source-codσ compatibilit∙ al∞ thσ wa∙ froφ thσ ì áááááálow-end point-of-sale servers up through a high-end 100+ TPS system. ¬ Thi≤ rangσ oµ system≤ i≤ baseΣ oε botΦ CIS├ anΣ RIS├ computing« RIS├ ì áááááácomputinτ give≤ yo⌡ thσ bigges⌠ banτ fo≥ you≥ bucδ froφ thσ mediuφ t∩ thσ ì ááááááhigΦ enΣ anΣ CIS├ processor≤ stil∞ givσ yo⌡ thσ bigges⌠ banτ fo≥ you≥ ì áááááábucδ oε thσ lo≈ end« H╨ offer≤ botΦ set≤ oµ technologie≤ iε orde≥ t∩ ì ááááááchoosσ thσ bes⌠ price/performancσ poin⌠ regardles≤ oµ wherσ yo⌡ arσ iε ì ááááááthis spectrum of computing. .PA The HP 9000 Business Server Family ******** OS15.GAL ******** ..picturea:\os15.gal,65535,49151,1,43,13, Purpose: * Alternate to Slide 13 Note: ¬ Thσ mos⌠ curren⌠ versioε oµ thi≤ slidσ i≤ availablσ througΦ thσ GS┘ Slidσ ì ááááááHotline on HPDesk. .PA HP OpenSTORE; Technology Layer - OmniBack ******** OS16.GAL ******** ..picturea:\os16.gal,65535,49151,1,43,13, Purpose: * To describe OmniBack Note: ¬ Bσ surσ yo⌡ caε explaiε OmniBacδ iµ presentatioε i≤ t∩ ß technica∞ ì ááááááaudience Key Points: Thσ nex⌠ fe≈ slide≤ discus≤ ß fe≈ oµ thσ product≤ tha⌠ H╨ provide≤ t∩ assis⌠ iε ì managing these multiple systems as a simple resource: First, OmniBack: ¬ OmniBacδ allow≤ yo⌡ t∩ takσ you≥ maiε applicatioε server¼ o≥ an∙ nodσ ì áááááátha⌠ yo⌡ specif∙ oε thσ network¼ anΣ usσ tha⌠ onσ nodσ t∩ providσ ì áááááánetwork-wide systems administration and backup. ¬ Iµ yo⌡ arσ usinτ ß DA╘ uni⌠ (EXPLAIN⌐ whicΦ wil∞ givσ yo⌡ ▒ t∩ ▓ ì áááááágigabyte≤ oµ backu≡ storage¼ yo⌡ caε achievσ thi≤ iε ß completel∙ ì ááááááunattendeΣ environment« Takinτ ß ver∙ difficul⌠ probleφ resultinτ froφ ß ì ááááááproliferatioε oµ system≤ iε thσ storσ anΣ managinτ i⌠ effectivel∙ become≤ ì áááááámuch easier with OmniBack. .PA HP OpenSTORE; Technology Layer - Graphical User Interface ******** OS17.GAL ******** ..picturea:\os17.gal,65535,49151,1,43,13, Purpose: * To explain GUIs and HP VUE Key Points: H╨ VU┼ i≤ ß graphica∞ use≥ interfacσ tha⌠ i≤ buil⌠ oε anΣ conform≤ t∩ ì X-Windows« H╨ VU┼ take≤ man∙ oµ thσ capabilitie≤ oµ H╨ NewWavσ (whicΦ i≤ Motiµ ì compliant⌐ anΣ bring≤ tha⌠ int∩ thσ UNI╪ world¼ offerinτ unprecedenteΣ easσ oµ ì use. Note: * Be prepared to explain X-Windows and "Motif compliant". HP VUE offers: ¬ 3─ button≤ whicΦ managσ workspaces¼ periphera∞ anΣ softwarσ access¼ anΣ ì ááááááon-screen help. ¬ Acces≤ t∩ informatioε anywherσ oε thσ network« H╨ NewWavσ take≤ VU┼ ß ì ááááááste≡ furthe≥ b∙ addinτ agen⌠ capabilitie≤ whicΦ automatσ completσ script≤ ì ááááááand functions to minimize the number of steps required by the user. ¬ Iε addition¼ H╨ NewWavσ provide≤ aε excellen⌠ environmen⌠ fo≥ ß storσ ì áááááámanager workbench. ¬ H╨ VU┼ create≤ aε easy-to-use¼ easy-to-learε environmen⌠ fo≥ thσ mos⌠ ì ááááááinexperienceΣ use≥ -¡ ß critica∞ concerε wheε companie≤ arσ movinτ t∩ ß ì ááááááhighly automated environment. .PA HP OpenSTORE; Architecture/Application Layer ******** OS18.GAL ******** ..picturea:\os18.gal,65535,49151,1,43,13, Purpose: ¬ T∩ se⌠ thσ stagσ fo≥ thσ nex⌠ laye≥ oµ H╨ OpenSTORE¼ thσ applicatioε ì áááááálayer Key Points: * Technology alone does not solve business problems. * The applications that sit on top of them do. .PA Store Applications Framework ******** OS19.GAL ******** ..picturea:\os19.gal,65535,49151,1,43,13, Purpose: * To provide an understanding of applications possible at store level Key Points: Thσ H╨ OpenSTOR┼ architecturσ ha≤ divideΣ storσ leve∞ application≤ int∩ fou≥ ì quadrants: * Store Management/Administration * The Stockroom * Sales * Customer Service Special Note: ¬ Sho≈ thi≤ slidσ t∩ illustratσ tha⌠ H╨ understand≤ tha⌠ therσ arσ man∙ ì áááááápotential store applications. .PA HP OpenSTORE; Store Applications Framework ******** OS20.GAL ******** ..picturea:\os20.gal,65535,49151,1,43,13, Purpose: * To show the breadth of HP solutions available for store processing Note: ¬ Application≤ continuσ t∩ increasσ fo≥ thσ storσ environment¼ s∩ thi≤ ì ááááááslide could look quite a bit different even 1 month from now. * Refer to Slide 24 for some specific VAB names. Special Note: ¬ Thσ nex⌠ slidσ show≤ thosσ application≤ fo≥ whicΦ H╨ currentl∙ ha≤ ì áááááásolutions. * You need to decide if you want or need to show both. Key Points: ¬ Thσ bolΣ application≤ includσ thosσ tha⌠ mus⌠ residσ oε ß workstation« ì ááááááThe others would more likely reside on a server. .PA HP Store Applications ******** OS21.GAL ******** ..picturea:\os21.gal,65535,49151,1,43,13, Purpose: ¬ T∩ sho≈ thσ breadtΦ oµ H╨ solution≤ availablσ fo≥ storσ processing¼ witΦ ì ááááááspecific VAB names .PA Retail Applications Framework; Key Solutions ******** OS22.GAL ******** ..picturea:\os22.gal,65535,49151,1,43,13, Purpose: * Optional solution slide * To show a different view of HP's solution partners .PA HP OpenSTORE; Architecture/Integration Layer ******** OS23.GAL ******** ..pictureb:\os23.gal,65535,49151,1,42,13, Purpose: ¬ T∩ se⌠ thσ stagσ fo≥ thσ nex⌠ laye≥ oµ H╨ OpenSTORE¼ thσ integratioε ì áááááálayer * To describe the importance of integration Key Points: * Integration has traditionally been the biggest challenge to overcome. ¬ Integratioε i≤ thσ bigges⌠ challengσ becausσ oµ thσ risδ anΣ cos⌠ ì ááááááinvolved. ¬ I⌠ i≤ crucia∞ tha⌠ application≤ tiσ together¼ anΣ worδ a≤ onσ seamles≤ ì áááááásystem. .PA HP OpenSTORE; POS Integration Scenario 1 ******** OS24.GAL ******** ..pictureb:\os24.gal,65535,49151,1,42,13, Purpose: * To describe POS integration in a large-format environment Key Points: ¬ Communication¼ iε thi≤ scenario¼ take≤ placσ betweeε thσ IS╨ anΣ PO╙ ì ááááááController. * No LAN requirement. * POS systems maintain independence. ¬ Bo° indicate≤ severa∞ oµ thσ PO╙ device≤ supporteΣ iε thi≤ typσ oµ ì ááááááconfiguration. * PSI provides this type of integration. .PA HP OpenSTORE; POS Integration Scenario 2 ******** OS25.GAL ******** ..pictureb:\os25.gal,65535,49151,1,42,13, Purpose: ¬ T∩ describσ PO╙ integratioε wherσ PO╙ device≤ connec⌠ directl∙ t∩ thσ ì ááááááISP/POS Controller ("collapsed" as one device). Note: ¬ Thi≤ scenari∩ shoulΣ bσ useΣ fo≥ small-format¼ specialt∙ storσ ì ááááááenvironments. Key Points: ¬ IS╨ actinτ a≤ UNIX-baseΣ PO╙ controlle≥ whicΦ offer≤ mos⌠ effectivσ ì áááááásolution. * UNIX-based POS application environment. * Box indicates devices supported in this configuration. * Techpoint provides this type of integration. * PSI provides this type of integration. .PA HP OpenSTORE; Small-Format Store View ******** OS26.GAL ******** ..pictureb:\os26.gal,65535,49151,1,43,13, Purpose: * To describe a configuration for small-format stores Key Points: * Point-of-sale device/POS controller are combined. * Innovative Electronics can provide this solution. .PA HP OpenSTORE; POS Integration Scenario 3 ******** OS27.GAL ******** ..pictureb:\os27.gal,65535,49151,1,43,13, Purpose: * To describe POS integration that is LAN based Key Points: * ISP has seamless data and application integration with POS in real time. * HP supports multivendor POS environment. * POS application development is vendor independent. * Boxes describe devices supported in this type of configuration. * PSI can provide this type of integration. .PA OpenSTORE; Headquarters View ******** OS28.GAL ******** ..pictureb:\os28.gal,65535,49151,1,43,13, Purpose: ¬ Storσ Automatioε iε no⌠ implementeΣ iε ß vacuum¼ storσ automatioε i≤ ì áááááádependent on HQ integration as well. Key Points: Becausσ store≤ mus⌠ interfacσ witΦ thσ corporatσ office≤ througΦ aε enterprisσ ì network¼ thi≤ illustrate≤ aε ideß oµ wha⌠ thσ H╤ vie≈ coulΣ looδ like« ┴ fe≈ ì oµ thσ application≤ tha⌠ woulΣ residσ a⌠ thσ headquarter≤ offices¼ anΣ woulΣ ì connect with the stores include: * Network management * An HQ-based application such as Help Desk running on X-Windows terminals ¬ PO╙ pollinτ server≤ connecteΣ t∩ thσ H╤ network¼ whicΦ iε turn¼ connec⌠ ì ááááááto the store network .PA HP OpenSTORE; Integration Layer - Integration Products & Services ******** OS29.GAL ******** ..pictureb:\os29.gal,65535,49151,1,43,13, Purpose: * To describe the complexity of integration * To describe levels and types of integration Key Points: * Integration encompasses both products and services. * In addition, integration has to occur at three levels: áááááá1. device integration áááááá2. application integration áááááá3. systems integration ¬ Fo≥ devicσ integration¼ sucΦ a≤ point-of-salσ terminal≤ anΣ scale≤ (iµ ì ááááááyo⌡ arσ iε ß grocer∙ environment)¼ H╨ work≤ ver∙ closel∙ witΦ ß variet∙ ì ááááááof third-party application developers to provide integration solutions. ¬ Integratioε need≤ t∩ bσ addresseΣ botΦ a⌠ thσ enterprise-widσ leve∞ anΣ ì ááááááa⌠ thσ storσ level¼ adherinτ iε somσ case≤ t∩ dσ fact∩ standard≤ anΣ iε ì ááááááothers to industry standards such as LAN Manager/X. ¬ Man∙ retailer≤ toda∙ lacδ thσ resource≤ internall∙ t∩ builΣ thσ necessar∙ ì ááááááintegration« H╨ offer≤ no⌠ jus⌠ thσ produc⌠ tools¼ bu⌠ thσ service≤ a≤ ì ááááááwell« H╨ iε partnershi≡ witΦ companie≤ likσ Anderseε Consulting¼ ì áááááádeliver≤ witΦ thesσ typσ oµ tool≤ anΣ capabilitie≤ thσ tota∞ integratioε ì ááááááthat is desired for a store integration project. .PA HP OpenSTORE; Integration Layer ******** OS30.GAL ******** ..pictureb:\os30.gal,65535,49151,1,43,13, Purpose: * To describe typical integration concerns Key Points: ¬ Application≤ arσ processeΣ oε an∙ onσ oµ │ platforms║ server¼ ì ááááááworkstation¼ o≥ point-of-salσ terminal« ì ¬ Application≤ neeΣ t∩ bσ integrateΣ b∙ sharinτ commoε se⌠ oµ item¼ ì ááááááemployee, consumer, and financial databases. Recommended Script: Iµ yo⌡ arσ writinτ al∞ you≥ owε application≤ froφ scratcΦ internally¼ certainl∙ ì tha⌠ i≤ achievable« Bu⌠ wha⌠ abou⌠ ß morσ typica∞ situation╗ par⌠ oµ you≥ ì applicatioε i≤ beinτ createΣ internall∙ anΣ othe≥ part≤ oµ i⌠ arσ beinτ sourceΣ ì froφ Vendo≥ A¼ froφ Vendo≥ B¼ froφ Vendo≥ C¼ eacΦ vendor'≤ produc⌠ containinτ ì it≤ owε uniquσ se⌠ oµ files« Doe≤ i⌠ makσ sensσ fo≥ yo⌡ t∩ writσ you≥ owε ì labo≥ schedulinτ systeφ wheε s∩ man∙ arσ availablσ today┐ Probabl∙ not« Yo⌡ ì arσ probabl∙ goinτ t∩ externall∙ sourcσ somethinτ likσ that« Ho≈ d∩ yo⌡ ì integratσ tha⌠ witΦ othe≥ application≤ yo⌡ ma∙ havσ alread∙ developeΣ ì internally? Onσ wa∙ t∩ integratσ thesσ application≤ i≤ t∩ (painfully⌐ recreatσ al∞ thσ ì underlyinτ filσ structure≤ s∩ tha⌠ onσ se⌠ i≤ shareΣ b∙ al∞ applications« Tha⌠ ì woulΣ bσ ver∙ difficul⌠ anΣ costl∙ ¡ especiall∙ wheε yo⌡ havσ multiplσ sources« ì Also¼ thσ suppor⌠ implication≤ froφ thosσ vendor≤ become≤ ß bi⌠ tenuou≤ wheε ì you start to rewrite a port to those applications. .PA HP OpenSTORE; Integration Layer - HP Software Integration Sockets ******** OS31.GAL ******** ..pictureb:\os31.gal,65535,49151,1,43,13, Purpose: ¬ T∩ discus≤ ho≈ HP'≤ product¼ H╨ Sockets¼ solve≤ ß critica∞ integratioε ì ááááááproblem Note: ¬ I⌠ i≤ ver∙ importan⌠ tha⌠ yo⌡ understanΣ exactl∙ ho≈ thi≤ caε bσ done¼ ì áááááásince this slide usually creates a lot of discussion. Recommended Script: Ho≈ d∩ yo⌡ solvσ tha⌠ integratioε problem┐ Onσ wa∙ i≤ witΦ H╨ Sockets« H╨ ì Socket≤ allow≤ yo⌡ t∩ avoiΣ thσ difficul⌠ anΣ costl∙ proces≤ oµ physicall∙ ì recreatinτ filσ structures« Instead¼ softwarσ adapter≤ arσ addeΣ whicΦ ì non-intrusivel∙ si⌠ oε to≡ oµ thσ applications« Thesσ adapter≤ providσ logica∞ ì linkage≤ tha⌠ achievσ thσ samσ desireΣ integratioε withou⌠ havinτ t∩ physicall∙ ì changσ anything« AnΣ sincσ Socket≤ i≤ non-intrusive¼ integratioε i≤ achieveΣ ì witΦ fa≥ les≤ cost« Iε fac⌠ experiencσ ha≤ showε u≡ t∩ aε 8░ percen⌠ reductioε ì iε integratioε effor⌠ anΣ cost¼ bu⌠ tha⌠ thσ softwarσ vendor≤ themselve≤ havσ ß ì much easier time supporting their applications. .PA HP OpenSTORE; Architecture/Delivery Layer ******** OS32.GAL ******** ..pictureb:\os32.gal,65535,49151,1,43,13, Purpose: ¬ T∩ se⌠ thσ stagσ fo≥ thσ fina∞ laye≥ oµ H╨ OpenSTORE¼ thσ deliver∙ layer« ì Key Points: ¬ Wheε yo⌡ havσ hundred≤ iµ no⌠ thousand≤ oµ stores¼ planninτ ß successfu∞ ì ááááááimplementation is a tedious task. ¬ Ho≈ d∩ yo⌡ successfull∙ implemen⌠ thσ tota∞ solutioε oε sucΦ ß largσ ì ááááááscale? .PA HP OpenSTORE; Delivery Layer Migration Path ******** OS33.GAL ******** ..pictureb:\os33.gal,65535,49151,1,43,13, Purpose: * To describe the importance of migration and porting tools Note: ¬ Bσ ablσ t∩ discus≤ thi≤ iε simple≥ languagσ iµ presentatioε i≤ t∩ ß ì áááááánon-technical audience. Key Points/Recommended Script: Iµ yo⌡ havσ application≤ tha⌠ exis⌠ toda∙ eithe≥ iε ß DO╙ environmen⌠ o≥ ß ì proprietar∙ environment¼ thσ firs⌠ thinτ yo⌡ neeΣ t∩ addres≤ i≤ ho≈ d∩ yo⌡ g∩ ì froφ wha⌠ you'vσ go⌠ iε thσ storσ toda∙ t∩ bringinτ al∞ thesσ ne≈ opeε system≤ ì int∩ you≥ environment« It'≤ no⌠ eas∙ t∩ d∩ sincσ you'rσ no⌠ dealinτ witΦ opeε ì systems to start with. Example: ¬ Man∙ retailer≤ toda∙ havσ IB═ Series/▒ computer≤ installeΣ iε thei≥ ì áááááástores╗ ß ver∙ proprietar∙ environment« Mos⌠ oµ thosσ system≤ (no⌠ al∞ ì áááááábu⌠ most⌐ arσ iε aε ED╠ codσ s∩ no⌠ onl∙ i≤ thσ environmen⌠ proprietar∙ ì áááááábu⌠ thσ languagσ itselµ i≤ proprietary« Yo⌡ won'⌠ finΣ ED╠ codσ oε an∙ ì ááááááother system in IBM's computing family, much less another vendors. áááááá¬ H╨ ha≤ thσ abilit∙ t∩ takσ ED╠ codσ anΣ actuall∙ por⌠ i⌠ anΣ cros≤ ì ááááááááácompile it into ANSI standard C under the UNIX environment. ¬ Man∙ othe≥ proprietar∙ environment≤ caε bσ migrateΣ ove≥ a≤ well« Iε thσ ì ááááááDO╙ worlΣ yo⌡ caε d∩ that¼ eithe≥ througΦ emulatioε o≥ througΦ compatiblσ ì áááááácompilers. (Note: Be able to discuss these other solutions.) ¬ Thσ H╨ OpenSTOR┼ architecturσ als∩ addresse≤ thσ future¼ becausσ a≤ ì ááááááworkstation≤ arσ implementeΣ witΦ certaiε custome≥ service-orienteΣ ì ááááááapplications, client/server computing becomes a reality. .PA HP OpenSTORE; Merging Centers ******** OS34.GAL ******** ..pictureb:\os34.gal,65535,49151,1,43,13, Purpose: * To demonstrate HP's ability to deliver a complete solution Note: ¬ Bσ surσ t∩ notσ location≤ oµ merginτ center≤ iε you≥ regioε (onσ locateΣ ì ááááááin Dallas). Key Points: * HP has the capability to deliver a total solution: ¬ Integration¼ configuration¼ anΣ system≤ analysi≤ takσ placσ a⌠ thσ ì áááááámerging center before delivery to the customer. .PA HP OpenSTORE; Delivery Layer - Implementation Partnership ******** OS35.GAL ******** ..pictureb:\os35.gal,65535,49151,1,43,13, Purpose: * Partnership and commitment are needed for successful implementation. Key Points: ¬ ┴ successfu∞ implementatioε involve≤ teaφ work¼ no⌠ jus⌠ witΦ thσ ì áááááácompute≥ vendor≤ involved¼ bu⌠ als∩ witΦ thσ softwarσ vendor≤ anΣ system≤ ì ááááááintegrators. ¬ HP'≤ approacΦ t∩ implementatioε i≤ t∩ bσ activel∙ involveΣ iε managinτ ì ááááááthese resources to ensure a highly coordinated effort. .PA HP OpenSTORE; Architecture ******** OS36.GAL ******** ..pictureb:\os36.gal,65535,49151,1,43,13, Optional Purpose: * To summarize HP OpenSTORE Note: ¬ AdΣ an∙ curren⌠ "H╨ Corporatσ Slidesó tha⌠ yo⌡ thinδ arσ needed¼ fo≥ ì ááááááexample, "#1 in UNIX, VAR business slides, DataPro, etc. Key Points/Recommended Script: ╔ hopσ tha⌠ i⌠ i≤ clea≥ froφ thi≤ examinatioε oµ H╨ OpenSTOR┼ tha⌠ i⌠ i≤ ì sufficientl∙ comprehensivσ iε scopσ t∩ addres≤ thσ ke∙ busines≤ requirement≤ ì outlineΣ earlier« BeyonΣ comprehensivenes≤ oµ scope¼ however¼ arσ thσ issue≤ ì of depth and quality. .PA RETAIL CUSTOMER SLIDES For further information, contact: Margot Harrigan Retail Industry Marketing (T/408) 447-4902 HP in Retail; Wal-Mart ******** MH46.GAL ******** ..pictureb:\mh46.gal,65535,47855,1,45,13, HP in Retail; Taco Bell/Division of Pepsico ******** MH47.GAL ******** ..pictureb:\mh47.gal,65535,47855,1,45,13, .PA HP in Retail; Home Depot ******** MH54.GAL ******** ..pictureb:\mh54.gal,65535,47855,1,45,13, HP in Retail; The GAP Stores ******** MH58.GAL ******** ..pictureb:\mh58.gal,65535,47855,1,45,13, .PA HP in Retail; Camelot Music ******** MH63.GAL ******** ..pictureb:\mh63.gal,65535,47864,1,45,13, HP in Retail; Strawbridge & Clothier ******** MH64.GAL ******** ..pictureb:\mh64.gal,65535,47855,1,45,13,